What can we help you with?
Shipping, Returns & Warranty
The Shoes
Size & Fitting
Care, Maintenance & Longevity
If you can't find an answer to your question, you can jump onto a live chat with one of our founders, or reach out via email on our contact us page.
Shipping, Returns & Warranty
"Do you offer free shipping?"
Yes, we provide free express shipping world wide for our members. Sign up today and receive your free shipping code within minutes!
Simply sign up to receive emails to become a member. You will then receive a free shipping code in your emails. Enter your free shipping code at checkout and enjoy your savings!
"If they don’t fit or I don’t like them, can I easily return or exchange them?"
We offer free 30 day returns providing that the shoes are still new & clean. Simply contact us once you have received the shoes and we can begin that process. Read our shipping policy here.
"Will shipping be fast and hassle-free, or am I taking a risk ordering online?"
We have recently brought online, a fulfilment centre that receives your order, picks it, packs it and lovingly sends it to you with an average delivery timeframe between 3 & 8 days. No risks at all, if something was to go wrong on our end, we will re-dispatch, replace or refund if a fault occurs.
"Do you ship internationally?"
Yes, we offer international shipping to selected countries. Shipping rates and delivery times are calculated at checkout.
"How can I track my order?"
Once your order has been dispatched, you will receive a tracking link via email so you can follow your delivery in real time.
"What happens if my order is delayed or lost?"
If your order experiences an unexpected delay or issue, please contact our support team and we’ll assist you as quickly as possible.
"Do your shoes come with a warranty?"
Yes. All shoes are covered by a warranty against manufacturing defects. This does not cover normal wear and tear, misuse, or damage caused by improper care.
"Can I exchange my shoes if they don’t fit?"
Yes. If the size or fit isn’t right, you may exchange your shoes for a different size or model, subject to availability and return conditions
The Shoes
"Are these shoes right for my role?"
Are you a big fast bowler?
The ID2 (Bowling shoe) is going to be your new workhorse. Our new ID2 is built to take the forces out of your feet, keep you strong & secure at the crease and keep you comfortable all day long!
Are you a batter, spinner, keeper or an allrounder?
The VI1 (Batting/allrounder) is the shoe for you. Taking the best in support features from our ID2 bowling shoe and wrapping your foot in premium comfort. You will be amazed how your feet feel tomorrow...
Do you play on Astro Turf, Hessian or any synthetic surfaces? Do you take your pre-season seriously and want a pair of rubbers for training?
The RB1 (Rubber) will be ideal for you, with optimised grip for synthetic surfaces that combines with the comfort we're famous for and the support that we are known for!
Are you looking to train the way you play?
If you said yes to any, these shoes are for you?
"Will these actually protect me from injury?"
While no shoe can guarantee a stop to injuries, ours have been designed by a Masters in Clinical Exercise Physiology alongside a podiatrist with 45 years’ experience to place your feet and lower limbs in the safest possible position. Every detail is built to create the safest possible environment for your feet, with ergonomics that help keep your lower body feeling fresher for longer.
So whilst we can't guarantee no injuries, our shoes are up there as some of the safest cricket shoes for your feet on the market.
"Are these shoes actually good quality?"
Manufacturing Hub: The world’s best performance shoes are crafted in China, where the most advanced technologies and manufacturing processes lead the industry.
Materials: Each year, Coop and Nath travel to China to personally select materials that deliver not only exceptional durability, but also the ideal shape for lasting support and comfort.
Manufacturing process: We chose our factory with one clear priority: quality. Together, we’ve built a manufacturing process where excellence isn’t just the outcome at the end of the line... it’s embedded in every step of production.
"I haven't seen Idoneus before, which Pro's use your shoes?"
To give you the short answer:
Dom Bess (England test Team),
Jayden Seales (West Indies Test Team),
Anika Learoyd (Australia A)
Deandra Dottin (West Indies),
Josh Brown (Seattle Orcas)
Just to name a few... You can check out the full Team Idoneus here.
"Is Idoneus credible and backed by science, or just marketing and Players?
Our Co-Founder & Designer, Nathan Ellett plays Grade Cricket here in Perth and has a Masters in Clinical Exercise Physiology. His design methodology for the ID1 attracted the attention of a few Podiatrists working in the Cricket space to consult on the design of our new range.
Nathan is often heard saying to our elite athletes, "No feature goes into our shoe if it isn't evidence backed"
One Podiatrist in particular, Shane Toohey, a Podiatrist of over 45 years has been pivotal in lending his experience in designing our brand new ergonomic sole and support features.
"What am I actually getting for my money?"
You are getting the latest innovations in fit-for-purpose cricket shoe design providing the best support features seen in Cricket... they're not our words, they're the words of the podiatrist in the picture below.
What's in the box:
- Your brand new cricket shoes,
- No more sore legs the day after a game,
- 22 Metal spikes and spike tool,
- An aura of elite performance,
- 22 metal spike plugs and spike plug tool (for turf to astro turf conversion),
- A message of support from the founders of Idoneus Sports,
- Hopes and dreams of a 1000 run & 50 wicket summer
"Do the shoes require a break-in period?"
Most players find our shoes comfortable straight out of the box. However, a short break-in period may help the shoe mould naturally to your foot for optimal comfort.
"How durable are your shoes?"
Our shoes are built using high-quality materials and construction methods to withstand the demands of regular play. Longevity will vary depending on usage, surface type and care.
Size & Fitting
"Do you have a size guide?"
We sure do! You can locate it here. Or you can find our size guide on our product page located on the right hand side above the size options.
"How do I get the right fit when ordering online?"
Follow our easy step by step foot measuring guide located here to find out how long your feet are. Then simply find the corresponding size on our size chart.
We always recommend allowing a thumbs width of extra room (1-2cm) to your foot length to ensure your feet aren't pushing into the end and sides of your new shoes.
Plus... you can always contact our customer support to get expert advice on your true size.
"How do your shoes compare to other brands?"
Our sizing aligns closely with most major sports footwear brands. If anything we run slightly large to allow your foot the room it desires to move naturally.
"Are your shoes suitable for wide or narrow feet?"
Our design philosophy centres around ergonomics. This means starting with a wide toe box to allow the foot to spread and move naturally. We have one of the widest fitting shoes on the market!
"Do your shoes run true to size?"
Our shoes are designed to fit true to standard sizing. If you normally wear a specific size in athletic or cricket footwear, we recommend ordering the same size. If you are between sizes, we generally suggest sizing up for added comfort.
Care, Maintenance & Longevity
"Are they durable enough for the surfaces that I play on?"
As Cricketers we have designed all of our shoes to take on the varying conditions and pitches that you will encounter playing Cricket. These have been tested all around the World and are ready to go!
On the off chance something does happen, contact us day or night and we will be here to help! From one cricketer to another!
"Can I put my shoes in the washing machine?"
Yes. Most of our Pro Players was their shoes and pleasantly surprised how well they clean up.
Make sure to remove the insoles before washing them.
We recommend screwing in you spike plugs to better protect the spike threads in the shoe.
"How should I dry my shoes after use?"
Allow your shoes to air dry naturally at room temperature. Do not place them near direct heat sources such as heaters or dryers. Allow 24 hours for the shoes to properly dry when in warm dry conidtions.
"How can I extend the life of my shoes?"
Using the correct shoe for the intended surface, cleaning the dirt & debris from the sole regularly and allowing them to fully dry between uses will significantly improve longevity.
#1 piece of advice for longevity, don't kick your shoes off at the end of the day. This causes sole and heel cup damage! Loosen your shoes off properly and simply slide your foot out.